First and foremost, thank you for choosing to refer to me as “dear Julie”. I assume that you have some kind of research claiming that we, customers, become more compliant, if you refer to us in a semi-loving way. Maybe you also have research that shows that single people are referred to as “dear” somewhat less often than we strictly would like, and that this therefore hits us as a customer group, extra hard. So, thank you for that. And although I haven`t quite made up my mind whether I like the use or not, I do like the fact that you have renewed yourselves.
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